Your Order

  Is my personal information secure at pinsola.pl?

  Where can I check the status of my order?

  I forgot my password, what shiul I do now?

  Is the minimum order quantity set at pinsola.pl?

  Can I change or cancel an order after submitting it?

  Do I have to be registered to place an order?

  Will I get a discount when I order large quantities of a product?

  Is it possible to save the list of favorite articles?

  How can I change my user data or delete my account?

Our products

  What is a pattern report and why is it important?

  Does the color of the fabric look exactly the same as on the screen?

  Can I order fabric samples?

  Will I get my fabric in one piece?

  Does the fabric shrink?

  Are tailoring threads or haberdashery products suitable for materials available?

  How do you know if istripes are crosswise or longitudinal on fabric?

  Where can I find information about the size - length, width and diameter of sewing accessories?

  Where can I find care tips?

Our store

  Are gift vouchers available in the store?

  I am looking for new tailoring inspirations: what can I find in your store?

  How to use the "Favorites" section?

  How can I recommend pinsola.pl?

  How can I find out more about you?

Our customer service office

  How to contact Customer Service Office?

  I'm just getting started with sewing. Can you help me with picking a fabric?

Shipping and delivery

  Can I track the status of my delivery?

  What is the delivery time?

  What is the extra payment for large packages?

  Can I provide a different delivery address?

Returns and payments

  For how long do I have the right to return items bought on the pinsola.pl website?

  How can I report complaints?

  How to send back the goods and who bears the costs?

  How do I get my money back?

Payments available at pinsola.pl

  Credit card


  Bank transfer