Terms and Conditions

PKO Bank Polski
PLN - 62 1020 3408 0000 4102 0403 0342

EUR - 40 1020 3408 0000 4202 0492 8133

Alior Bank Spółka Akcyjna
5.1.3. Electronic payments via Przelewy24. Support for electronic payments is provided by: PayPro SA with its registered office in Poznan (postal code: 60-327) Kancleraska 15 St., entered into the National Court Register by the District Court in Poznań, VIII Department Economic Division of the National Court Register, under no. 0000347935, NIP (tax identification number) 779-236-98-87, REGON (statistical number) 301345068, the stated value of the share capital: 4 500 000 PLN.
5.2. If the Customer chooses payment by bank transfer or electronic payment, the Customer is obliged to make the payment within 5 calendar days from the date of the Sale Agreement.

 

6. COST, METHODS AND TIME OF DELIVERY AND RECEIPT OF THE PRODUCT

6.1. Product delivery is available on the territory of the Republic of Poland.
6.2. The cost of a delivery is borne by the Customer, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including fees for packaging, transport, delivery and postal services) are available to the Customer on the Online Store website in the tabs: " Shipping costs "" Delivery date " and when placing order, including when the customer wishes to be bound by the Sales Agreement.
6.3. The purchased Product with a receipt or invoice, depending on the Customer's choice, is sent to the Customer's adress provided in the Order by delivery method chosen by the Customer .
6.4. The Seller provides the Customer with the following methods of delivery of the Product:
•    postal order - Kurier48 and Kurier48 with pickup at point,
•    courier delivery - GLS
•    shipment to InPack parcel locker.
6.5. The Customer's Order paid on delivery is executed within 3 Business Days from the conclusion of the contract, and the Order which is payable by bank transfer, payment card or electronic payment system - after the conclusion of the contract and within 7 business days from the payment of the Customer's account.

7. RIGHT OF WITHDRAWAL

7.1. A Customer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving a reason and without incurring costs, except for the costs specified in point. 7.8. of Terms and Conditions. To comply with the deadline, it is enough to send a statement before its expiry. The declaration on withdrawal from the contract may be made, for example:
•    Written, sent by post to the address: PINSOLA, Brukowa 10 St., 91-341 Lodz, Poland
•    Or by e-mail at: sklep@pinsola.pl
7.2. An exemplary model of the withdrawal form is contained in Annex No. 2 to the Act on Consumer Rights and is additionally available on the website of the Online Store in the tab "Returns and complaints". Concerning withdrawal from the contract. The consumer can use the form template, but it is not mandatory.
7.3. The period for withdrawing from the contract begins to run from the date of conclusion of the contract.
7.4. In the event of withdrawal from a distance contract, the contract is considered void.
7.5. The Seller is obliged to immediately, not later than within 14 calendar days from the date of receipt of the consumer's statement on withdrawal from the contract, return to the consumer payments made by him for returned goods, with exclusion of the delivery costs of the Order. The seller shall refund the payment using the same method of payment as the consumer used, unless the consumer has expressly agreed to a different method of return, which does not entail any costs for him. (in case the payment was made using a payment card, the refund will be made to the card account used for payment). The Seller may withhold reimbursement of payments received from the Customer until being provided the receipt of the Product or delivery of proof of its return by the Customer.
7.6. The consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdraws from the contract, return the Product to the Seller or hand it over to the person authorized by the Seller for pickup. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Brukowa 10 St., 91-341 Lodz, Poland
7.7. The Consumer shall be liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
7.8. Possible costs of connection with the consumer's withdrawal from the contract that the consumer is obliged to bear:
7.8.1. The Seller is not obliged to refund the additional costs incurred by the Seller.
7.8.2. The consumer bears the direct costs of returning the Product.
7.9. The right of withdrawal from the agreement concluded remotely does not apply in the below circumstances:
7.9.1. a) contract for the provision of services, if the Seller has performed the subject of the Order with the explicit consent of the Customer, and the Customer was informed before the Seller begin to provide services that after fulfilling the service, he will lose the right of withdrawal,
7.9.2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract,
7.9.3. b) when the subject of the service is a non-prefabricated Product, manufactured according to the Customer's specification or to satisfy his individual needs.

8. COMPLAINTS

8.1. The basis and scope of the Seller's liability towards the Customer, if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular in the Civil Code (including Articles 556-576 of the Civil Code).
8.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information regarding the Seller's liability due to a Product defect and Customer's rights are set out on the Online Store's website in the tab "Returns and Complaints".
8.3. The complaint may be submitted by the Customer, for example:
§in writing, sent by post to the address: PINSOLA, Brukowa 10 St., 91-341 Lodz, Poland
§by e-mail at: sklep@pinsola.pl
8.4. The Customer should provide following information in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, the type and date of occurrence of irregularities, (2) Recipient's request and (3) contact details of the Complainant - it will stimulate and help to accelerate the complaint processing by the Service Provider. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended description of the complaint.
8.5. The response to the complaint by the Service Provider shall take place no later than within 14 calendar days from the date of its submission. If the Seller did not respond to the request within 14 calendar days, it is considered that the request was justified.
8.6. The Customer who exercises the rights under the warranty is obliged to deliver the defective Product to the following address: Pinsola Brukowa 10 St., 91-001 Lodz, Poland

9. OUT-OF-COURT HANDLING OF CONSUMER COMPLAINTS AND REDRESS MECHANISM AND THE METHODS FOR HAVING ACCESS TO THEM.

9.1. 1. The detailed information on how to use out-of-court handling of consumer complaints and redress mechanism and the methods for having access to them, are availavle in the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection:
§http://www.uokik.gov.pl/spory_konsumenckie.php,
§http://www.uokik.gov.pl/sprawy_indywidualne.php,
§https://www.uokik.gov.pl/wazne_adresy.php
9.2. Consumer can use out-of-court handling of consumer complaints and redress mechanism in following ways:
9.2.1. Customer is entitled to apply to a Permanent Consumer Arbitration Court (art. 37 ustawy z dnia 15 grudnia 2000 r. o Inspekcji Handlowej (Dz.U. 2001 nr 4 poz. 25 ze zm.), with a request to settle the dispute arising from the concluded Sales Agreement. The regulations of the organization and operation of Permanent Consumer Arbitration Court are specified in the regulation of the Minister of Justice of September 25, 2001. on determining the regulations of organization and operation of Permanent Consumer Arbitration Courts (Dz.U. 2001 nr 113 poz. 1214).
9.2.2. Customer is entitled to apply to the provincial inspector of the Trade Inspection, (art. 36 ustawy z dnia 15 grudnia 2000 r. o Inspekcji Handlowej (Dz.U. 2001 nr 4 poz. 25 ze zm.) with the request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the voivodeship inspectorate of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of the Trade Inspection.
9.2.3. Customer may obtain free assistance in resolving the dispute between the Customer and the Seller, addressing the poviat (urban) consumer ombudsman or social organization, whose statutory tasks include consumer protection (e.g. Federacja Konsumentów, Stowarzyszenie Konsumentów Polskich). Advice is provided by the Federacja Konsumentów at email address:porady@dlakonsumentow.pl and by Stowarzyszenie Konsumentów Polskich under the free consumer helpline 800 889 866.
9.3. Available at http://ec.europa.eu/consumers/odr , is an online platform for settling disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website which helps consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service contract.

10. PROVISIONS CONCERNING ENTREPRENEURS

10.1. This section of the Terms and Conditions and the provisions contained herein apply only to Clients and Service Users who are not consumers. (Customers purchasing Products that are not directly related to their business or professional activity).
10.2. The Seller has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer in relation to the Seller.
10.3. In the case of non-consumer Clients, the Seller has the right to limit the available payment methods, including to require prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sale Agreement.
10.4. Upon the release of the Product by the Seller, the carrier shall pass to the Customer who is not a consumer the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In such a case, the Seller shall not be liable for any loss, loss or damage to the Product arising from its acceptance for transport until it is delivered to the Customer and for delay in transporting the shipment.
10.5. In case of sending the Product to Customer through the carrier the Customer who is not a consumer is obliged to examine the parcel in time and in the manner accepted for such consignments. If he determines that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.
10.6. According to art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Customer who is not a consumer is excluded.<
10.7. In the case of Customers who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a relevant statement to the Service Recipient.
10.8. Liability of the Service Provider / Seller in relation to the Recipient / Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the price paid and delivery costs under the Agreement Sales, however, not more than up to the amount of one thousand zlotys (1000 PLN). The Service Provider / Seller is liable towards the Recipient / Customer who is not a consumer only for typical damage predictable at the time the contract is concluded and is not liable for lost profits in relation to the Recipient / Customer who is not a consumer.
10.9. Any disputes arising between the Seller / Service Provider and the Client / Service User who is not a consumer shall be subject to the court having jurisdiction over the registered office of the Seller / Service Provider.

11. PERSONAL DATA IN AN ONLINE STORE

11.1. All personal data provided by the Customer to the Store are protected by law in accordance with the provisions on the protection of personal data and they will not be processed by the Store for other purposes than those related to the implementation of the order placed by the Customer.
11.2. By placing an Order of Products offered by the Store the Customer consents to the processing of their personal data contained in this Order to properly implement the purchase and Sales Agreement for the purchased products or contract for the provision of Electronic Services.
11.3. The administrator of the personal data of the Stores's Recipients/Customers is the Seller.
11.4. Transmission of personal data of Customers of the Online Store:
11.4.1. If Customer uses the delivery method by post or courier, the Administrator provides the Customer's personal data to a selected carrier or intermediary performing the shipment at the request of the Administrator.
11.4.2. If Customer uses the electronic payment method, the Administrator provides the Customer's personal data collected to a selected entity servicing the above payments in the Online Store.
11.5. Recipient/Customer has the right to request us to provide access to their data, make corrections, move or delete, as well as the right to limit the processing of data. The customer has the right to lodge a complaint to:
§in writing, sent by post to the address: PINSOLA, Brukowa 10 St., 91-341 Lodz, Poland
§by e-mail at: sklep@pinsola.pl
11.6. Providing personal data is voluntary, but failure to provide the necessary personal data to conclude a Sales Agreement or a contract for the provision of Electronic Services specified in the Terms and Conditions results in the inability to conclude this contract. The data necessary to conclude a Sale Agreement or a contract for the provision of Electronic Services are also indicated on the website of the Online Store each time before concluding a given contract.
11.7. The Store, with the appropriate consent of the customer or an unregistered person (not having an account), can send commercial information and information about changes in the way the store operates, e.g. changes in the regulations (newsletter)
11.7.1 Providing an e-mail adress and/or telephone number is voluntary.
11.7.2 Subscribing to the newsletter is accompanied by appropriate consent and information about the processing of personal data - its marking means consent to the processing of personal data by the administrator in accordance with the stated purpose.
11.8. The Store declares that its computer system has appropriate security measures, in particular to preserve the confidentiality, inviolability and security of the client's personal data.

12. FINAL PROVISIONS

12.1. Contracts concluded via the Online Shop are concluded in Polish.
12.2. Change of Terms and Conditions
12.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, this is: (1) changing the provisions of law, (2) changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Terms and Conditions.
12.2.2. In case of concluding on the basis of these Terms and Conditions continuous contracts (eg providing Electronic Service - Account), the amended regulations bind the Client if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the Service Recipient was correctly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification. In the event that a change to the Terms and Conditions would result in the introduction of any new fees or increase in the existing Customers, who is a consumer, has the right to withdraw from the contract.
12.2.3. In the case of concluding agreements of a different nature from continuous contracts (eg a Sales Agreement), amendments to the Terms and Conditions shall not in any way affect the acquired rights of Recipients/Customers who are consumers prior to the effective date of amendments to the Terms and Conditions, in particular amendments to the Terms and Conditions will not affect the Orders you have already placed or placed and the Sales Agreements that have been concluded, executed or executed.
12.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: (1) the Civil Code, (2) the Act on Electronic Services of July 18, 2002 (Dz.U. 2002 nr 144, poz. 1204 ze zm.), (3) for Sale Agreements concluded until December 25, 2014 with customers who are consumers - provisions of the Act on the protection of consumer rights - provisions of the Act on Consumer Rights of 30 May 2014 (Dz.U. 2014 r. poz. 827 ze zm.) and other relevant provisions of generally applicable law.

- Download the withdrawal form (pdf),
- Download the withdrawal form (docx),